Tuesday, February 2, 2010

Problem: BSOD on host machine when an Remote Desktop connection is attempted

Problem Description:
User has a desktop PC (Computer 1) that he is trying to connect to via Remote Desktop. When the connection is attempted, the host PC (Computer 1) gets a BSOD. Stop: 0x00000050

System Info:
Windows XP SP 3.

Steps already taken:
Tried the connection from multiple machines, got the same error.
No spyware/malware/viruses found.

Next steps:
Further research.

Do you know the answer? Help other people with this issue by leaving a message in the comments.

Wednesday, October 14, 2009

Problem: Office 2007: “Hide spelling errors in this document only" checked, grayed out

Problem Description:

When using spell-check in any Office 2007 application, no misspelled words are found—even though misspelled words exist in the document. The “Check Spelling” button is available, but reports that all words in the document are spelled correctly.

Checked under the “Proofing” section of the Word 2007 options, and discovered that “Check spelling while you type” is active; however, the option which says “Hide spelling errors in this document only” is checked. Cannot uncheck it because it is grayed out/unavailable.

System Info:

OS: Win XP (32-bit), service pack 3;

Application: Office 2007 Professional Plus

Steps already taken:

- Followed the steps mentioned in this link, which were completely ineffective.

- No reference to this issue on the MSKB.

- No direct reference to this specific issue on any page found via Google.

Next steps:

Continuing to research.

Do you know the answer?

Help other people with this issue by leaving a message in the comments.

Monday, October 12, 2009

Problem: Dragging window from one monitor to another distorts window

Problem Description:

User has two monitors. When the user drags a window from one monitor to another, it appears distorted:


System Info:

OS: Win XP (32-bit);

Video Card: ATI Radeon HD 2400 Pro

Latest Windows updates installed.

Steps already taken:

  • Installed latest video card drivers.
  • Reinstalled latest video card drivers.
  • Replaced the video card.

Next steps:

Researching.

Do you know the answer?

Help other people with this issue by leaving a message in the comments.

Solution: Excel 2007 errmsg: “'C:\Documents.xlsx' could not be found.”

Problem Description:

When user tries to open a .DIF file by double-clicking on it, Excel 2007 opens, but displays the following message in an error window:

“'C:\Documents.xlsx' could not be found. Check the spelling of the file name, and verify that the location is correct.

If you are trying to open the file from your list of most recently used files, make sure that the file has not been renamed, moved, or deleted.”

There is only an OK button on the window. When the user clicks OK, several other missing file messages come up, one after the other, all in the same format.

System Info:

OS: Win XP (32-bit);

Application: Excel 2007 (part of Office 2007 Professional edition)

Solution:
Disclaimer: We are not responsible for damage caused to your data and/or system. This information is for educational purposes only. Proceed at your OWN RISK.
  1. Go into Folder Options
  2. Go to the File Types tab
  3. Highlight the DIF file type, and click the Advanced button. (If the button says Restore, see the note at the end of this solution)
  4. Select "Open" from the list of actions, and then click the Edit button
  5. Look for the field labeled "Application used to perform this action"
  6. Place your cursor in that field, and move it all the way to the right.
  7. At the end of that field it should show %1
  8. The %1 will not have quotation marks around it.
  9. Put quotation marks around it, so that it looks like this: "%1"
  10. Hit okay, then okay, then close.
NOTE: If you see a button that says "Restore" instead of "Advanced", you may need to make this change in the registry. Open up the search box and look for
excel.exe" /e %1
Yes, it should look exactly like that. Once you find the key containing this data, make certain that it is under the DIF_AUTO container modify the data so that the %1 has quotes around it. (i.e. "%1")

Problem: Excel 2007 errmsg: “'C:\Documents.xlsx' could not be found.”

This problem has been SOLVED

Problem Description:

When user tries to open a .DIF file by double-clicking on it, Excel 2007 opens, but displays the following message in an error window:

“'C:\Documents.xlsx' could not be found. Check the spelling of the file name, and verify that the location is correct.

If you are trying to open the file from your list of most recently used files, make sure that the file has not been renamed, moved, or deleted.”

There is only an OK button on the window. When the user clicks OK, several other missing file messages come up, one after the other, all in the same format.

System Info:

OS: Win XP (32-bit);

Application: Excel 2007 (part of Office 2007 Professional edition)

Steps already taken:

- Followed the steps in this link, which suggest going to Start->Run, and typing “excel.exe /unregister”, followed by going to Start->Run and typing “excel.exe /register”, which did FA.

Next steps:

Continuing to research.

Do you know the answer?

Help other people with this issue by leaving a message in the comments.

Tuesday, January 13, 2009

Solution: ‘hpc20155.xml' on HP LaserJet P2015 Series CD is needed

Problem Description:

When trying to install an HP Laserjet P2015, a window pops up that says: “'hpc20155.xml' on HP LaserJet P2015 Series CD is needed”. This file is not located on the install CD, is not part of the driver package that is available from the HP support website. The installation cannot be completed if you get this error message.

System Info:

Dell Optiplex 755; Win XP (32-bit);

Steps already taken:

-Followed the suggestion from this link, which is to:
Disable Windows Update -- Start -> Control Panel -> System -> Hardware -> Windows Update, set the option to "Never search Windows Update for drivers"
Install driver
Reenable Windows Update

… which, of course, did not work.

Solution:

Thanks to bjones at the Brett and Cherish Jones website, for posting this fix.

You have to end a .inf file from Microsoft to get it to work.  Open up c:\windows\inf\oem16.inf in your favorite text editor.  Search for "hpc20155.xml" and you will find this section:

;hp LaserJet 2015 files
[DATA_FILES_20155]
hpc20155.xml,,,0x00000020
hpzsc43e.dtd,,,0x00000020
hpc20155.gpd,,,0x00000020
hpc2015b.ini,,,0x00000020

Change  hpc20155.xml,,,0x0000002 to hpc2015.xml,,,0x00000020  (take out the last 5 in hpc20155.xml).  Save it and go back to add a new printer in windows.  This should fix the problem. 

There is one thing to add, however: the name of the oem inf file might be slightly different on different computers. Easiest way to find it is to go to Start –> Search –> Files and Folders; Set your search location to C:\Windows\Inf, and enter “hpc20155.xml” in the field labeled "”A word or phrase in the file”. If you get multiple results, you’ll have to check them one by one; just follow the rest of the bjones’ walkthrough from that point on.

Problem: hpc20155.xml' on HP LaserJet P2015 Series CD is needed

This problem has been Solved!

Problem Description:

When trying to install an HP Laserjet P2015, a window pops up that says: “'hpc20155.xml' on HP LaserJet P2015 Series CD is needed”. This file is not located on the install CD, is not part of the driver package that is available from the HP support website. The installation cannot be completed if you get this error message.

System Info:

Dell Optiplex 755; Win XP (32-bit);

Steps already taken:

-Followed the suggestion from this link, which is to:

  • Disable Windows Update -- Start -> Control Panel -> System -> Hardware -> Windows Update, set the option to "Never search Windows Update for drivers"
  • Install driver
  • Reenable Windows Update

… which, of course, did not work.

Next steps/actions:

Continuing to research.

Do YOU know the answer?
Help other people with this issue by leaving a message in the comments.